Company Benefits
FIXING ISSUES BEFORE THEY HAPPEN
The Best Tech Solutions for Our Customers.
Control IT Costs
You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.
Trusted IT advisor
Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.
Increased efficiency
You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.
Economy of scale
As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.
WHAT IS IT SUPPORT SERVICES?
IT support refers to the assistance and maintenance provided to users or organizations in managing their information technology (IT) systems, software, hardware, and network infrastructure. It involves a range of services aimed at resolving technical issues, providing technical advice, and ensuring the smooth operation of IT resources.
The primary objective of IT support is to address and resolve technical problems encountered by users. This can include troubleshooting hardware or software malfunctions, resolving network connectivity issues, or assisting with the installation and configuration of new software or devices. IT support personnel, often referred to as help desk technicians or IT support specialists, are responsible for diagnosing and resolving these issues promptly to minimize disruptions and downtime.
IT support is typically provided through various channels, including phone, email, live chat, or in-person assistance. The support team receives user queries or problem reports, categorizes them based on severity or priority, and follows established procedures to provide timely resolutions. They may utilize remote desktop tools to access and troubleshoot users’ computers or devices from a central location, allowing for efficient and quick problem-solving.
What We’re Offering
OUR PEOPLE MAKE US SPECIAL
- Our people love being here
- We have a 95%+ retention rate for engineers
- We promote long-term relationships with clients
- Our team are passionate people who really know your system
SOLUTIONS
COMPREHENSIVE IT SERVICES INCLUDE
Network
Cloud services are network dependent, which is why Techno Serves network management and monitoring services have become critical to IT.
Service desk
Techno Serves 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.
Infrastructure
Techno Serves ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.
Endpoint management
Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.
Applications
Techno Serves supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.
Managed services plus
Techno Serves provides advanced management tools to clients who want to take their IT Service Management to a higher level.
Our Services
Newsletter
© All Copyright 2023 by Techno Serves.